Unable to select a Business Manager

If a Business Manager appears to be grayed out and you’re unable to click on it to select it, this means one of two things:

1. You’re not an admin of this Business Manager.
2. This Business Manager is restricted from advertising.

How to fix this:

1. Ask the owner of this Business Manager to grant you admin permission. Here's how: Manage permissions for Business Manager.
2. In this case, this Business Manager cannot be used with Easy Ads for Facebook. We recommend appealing this decision or proceeding with another Business Manager.

Related: How to create a complete Business Manager in 30 minutes.

Unable to see a Business Manager

If you can’t see a Business Manager in the "Business Manager" dropdown, this means that your Facebook profile does not have access to this specific Business Manager.

How to fix this:

1. Add the Facebook profile connected to Easy Ads for Facebook as an admin on your Business Manager. Here’s how: How to add a profile to a Facebook Business Manager.
2. Return to the Easy Ads for Facebook app and hard refresh the browser page you're on (Press and hold Ctrl + Shift + R for Windows OR Command + Shift + R for OS) to delete the cache.
3. Connect your Meta Business Manager.

If none of the cases above apply to you, please contact our support team via the in-app live chat, our support channel, or via our email address at [email protected].