Refund Policy

Effective date: August 3, 2026

This policy covers the Easy Ads for Facebook Ads app for Shopify, operated by Scalify Solutions LTD. It explains when a refund can be granted, and why you may see one final charge after uninstalling.

Requesting a refund

Refunds are considered case by case. To be eligible you must request one within 14 days of adding the app to your Shopify store, and:

• the app has not been used, or
• your advertising campaigns achieved a click-through rate (CTR) below 1.5%.

Requests made after the 14-day period, or where the CTR is above 1.5%, are not eligible.

To request one, contact us at [email protected] with your myshopify domain and a screenshot of the invoice from your Shopify billing area. Approved refunds are issued through the Shopify Partner Portal; Shopify then returns the amount to you, which can take a few days on their side.

Why you may see one charge after uninstalling

Easy Ads is billed through Shopify in 30-day cycles.

Uninstalling the app cancels all future charges straight away. What it does not do is remove a charge Shopify has already generated for the cycle you were in - that one still appears on your next Shopify invoice. It covers the period before you uninstalled, not any time after it.

So a single charge arriving days after you removed the app is expected, and it is the last one. If you see a charge dated more than about a month after uninstalling, that is not normal - contact us and we will look into it.

Free trial

Plans include a free trial. If you uninstall before the trial ends, no subscription charge is made. If the trial completes, the plan begins and is billed for that cycle.

Ad spend is separate

Your Easy Ads subscription is separate from what you spend on ads. Ad spend is paid directly to Meta from the payment method on your ad account, and is not part of this policy - refunds for ad spend are handled by Meta.

Lifetime deals

Lifetime deal licences are covered by their own 14-day money-back guarantee, described on the offer page at the time of purchase.

Contact

Questions about a charge or a refund: [email protected].